SCi Managed Services

SCi’s Managed Services Division is responsible for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.  SCi offers services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications.  Offloading your routine infrastructure management to SCi’s experienced Managed Services Division allows you concentrate on running your business, with fewer interruptions due to IT issues.

Pros: Businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small businesses, IT resources are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running. 

SCi Managed Services is an extension of your IT department taking care of routine IT infrastructure monitoring and management around the clock—freeing up your IT staff to focus on higher-value projects. By proactively monitoring and maintaining your systems, SCi can help you avoid many technology problems in the first place. Should an issue occur, our experienced technical team can troubleshoot and resolve it more efficiently.

Fee Schedule:  Our fees are based on a subscription basis. Depending on the services provided, pricing is usually based on the number of devices, with different packages priced at different levels.  We also provide onsite support when required. Basic services often start with a monitoring service, which notifies you of problems, which you resolve on your own. We also offer fully managed services that cover everything from alerts through problem resolution. SCi will perform an initial assessment of your current IT environment and management requirements to help you decide what services and service levels you need.

Cons: If you fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result.

Questions to ponder; where are the gaps, pain points and inefficiencies in your IT infrastructure management?  How do downtime, outages and other problems impact your business?

SCi Managed Services:

SCI’s Managed Router Support Services offer you professional configuration, maintenance, and monitoring based on your unique requirements. No matter what your router is being used for - Internet services, VoIP (Voice over Internet Protocol), MPLS VPN (Multiprotocol Label Switching Virtual Private Network), or another application - you'll have the confidence of knowing your data equipment is working properly.

 Ping Monitoring gives SCI a total view of monitored routers and network links. If an outage is detected, proactive notification is provided by our Data TAC (Technical Assistance Center) Engineers. If requested, an electronic notification is also sent, and after analysis, a trouble ticket may be generated with the service provider. SCI will become the customer   advocate in driving resolution of network outages with the respected service providers.

 Advanced Managed Router Support provides router hardware maintenance support and configuration back up, in addition to Router Ping Monitoring and Router Configuration Support. If the router requires replacing, SCI will provide configuration for the replacement device. SCI keeps a catalog of all router configurations on file. SCI will also provide firmware support and will keep the router updated with the most recent Cisco software versions.

 SCI’s Managed CPE (Customer Premises Equipment) Firewall is the perfect security solution for single-site customers, multi-location enterprises, or anyone implementing defense-in-depth strategies that need a professionally managed gateway security solution.  SCI’s Managed CPE Firewall offers:  A hardened security device that includes a stateful inspection firewall.

  • Professional configuration plus maintenance, monitoring, and break-fix support through our Data TAC (Technical Assistance Center)
  • Firewall logs and statistics available anytime via our SCI Online customer portal

Administrators are often left to deal with bandwidth problems. Troubleshooting a spike or narrowing down on what is choking the bandwidth is an everyday task. Unfortunately SNMP cannot give you these insights!

 SCI Network Traffic Analysis - Cisco’s NetFlow gives you the right insight you need on your bandwidth. The Flows are typically exported from the Cisco Devices to the SCI NetFlow Analyzer where the collected Flows are stored in the database for further analysis. When analyzing a high bandwidth usage, the questions to reckon with are;

  • Who is using the bandwidth?
  • Which applications (ports and protocols) are eating up most bandwidth?
  • Is it legitimate business traffic?
  • Is it time for a bandwidth upgrade?

 SCI will provide customer with automated reports as well as real time access to network traffic down to individual workstation users. 

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